Terms of Service

Who we are

• We are Ark Innovative Technologies & Services Limited, a limited company registered in Ireland with company number 600940 (“we” “us” “the Company”). Our office is The Ark HQ, Cube Building, Monahan Road, Cork, T12 H1XY.
• These terms, together with our Privacy Policy, provide you with information about us and form the contract between you and us for the supply of any goods or services (“products”) from our site (“your contract” “our contract with you”). Please read these terms carefully and make sure you understand them before ordering anything from our website. We will notify you of any other terms and conditions that apply to any contract made between us.
• You can contact us at hello@thearkhq.com or call 021 601 9319.

Contract

• To cancel a contract, you need to let us know that you have decided to cancel. Please notify us of your decision to cancel by emailing hello@thearkhq.com, quoting the electronic purchase sale number, the date of the transaction and the items purchased. This letter must contain a categorical statement that goods that have been delivered have not been copied, duplicated or used in any way.
• This cancellation right does not apply in the case of:
  • Sealed audio or sealed video recordings, or sealed computer software, once these products are unsealed after you receive them;
  • Software or electronic subscription products or downloadable templates, documents, books or reports in pdf or other electronic formats (digital content, the value of which is inherent in the information and/or analysis that has been delivered and which, by its nature, cannot be returned) in respect of which consumers waive, on receipt of the digital content, any right of contract cancellation;
  • Any products that become mixed inseparably with other items after their delivery;
  • Any products that are made to your specifications or are clearly personalised;
  • Any services where you have specifically requested a visit to carry out urgent repairs or maintenance;
  • Any services after the service have been fully performed. Where you have requested that we commence provision of any service, whether training or consultancy, within a period of 14 days from the day on which the service was purchased, then you may still cancel the service during the cancellation period, but you will have to pay us an amount that is in proportion to the services already provided. Further terms, set out below, apply specifically to the purchase of training courses through our sites.
• If you cancel your contract, we will:
  • refund you the price you paid for the products. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in a shop.
• We will refund you on the credit or debit card you used to pay. If you paid via PayPal or some similar payment processor or bank transfer, we would refund by the same route.

Price and Payment

The product’s price (which may or may not include VAT) will be the price indicated on our site when you place your order through our website. We take care to ensure that the product’s price advised to you is correct, but it is always possible that errors may occur. If the product’s correct price at your order date is higher than the price listed on our website, we will contact you for your instructions before we accept your order. Payment is due in full at the point you place your order. If we cannot accept your order, we will refund you via your original payment method.

Delivery

The cost of delivery will be as displayed on our website. Digital content will be made available on acceptance of your order. Where the product is a service, we will begin delivery of the service on the date stated during the order process.

Training course terms and conditions

All Ark Innovative Technologies & Services Limited training courses, including all those for which we act as booking agents for third-party training providers, are subject to the terms and conditions set out below and, by booking a training course or a third-party training course through us, our customers (‘you’) accept these terms and conditions. 

Bookings

• Prices for individual courses are as advertised on our website and are exclusive of VAT. Where required, VAT will be added to the advertised price to arrive at the final total cost. The course price includes trainers’ time, training rooms and necessary facilities, all necessary training materials, and morning and/or afternoon refreshments. It does not include travelling or other subsistence costs.
• Bookings can be made by credit card online via our website www.thearkhq.com by telephone (021 601 9319), by sending a booking form by email to hello@thearkhq.com our sales office.
• Once a booking has been accepted, cancellation terms (below) apply.

Delegate cancellation charges

You may cancel your booking without penalty, providing written notice within 7 days of originally booking the course. No refunds will be given if course participants fail to attend/complete a course for which you have booked.

Substitutions

Delegates may in certain circumstances, be transferred from one course to another, or alternative delegates may be substituted for those already booked on a course. 

Course cancellations

Ark (and its selected training partners) reserves the right to cancel training courses. To the fullest extent permitted by law, Ark will not be liable to you in contract, tort, negligence or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you as a direct, indirect, special or consequential nature arising from such cancellation.

Delegate Background

Those booking the course are responsible for ensuring that the backgrounds of your delegates are suitable for the training course(s) that they are attending. Ark will not be liable for any refund if delegates decide that the course material is inappropriate for them or where they are unable to participate fully for any reason. In no circumstances will Ark be liable to refund course fees.

Copyright and intellectual property

All copyright and other intellectual property rights in or relating to any course materials provided or made available in connection with the course are and remain the sole property of Ark and/or its third-party providers. Course materials may not be used, copied, reproduced, stored in a retrieval system, distributed or transmitted in whole or in part, or in any form or by any means, whether electronically, mechanically or otherwise, or translated into any language, without the prior written permission of Ark and/or its third-party providers.

Our right to terminate or suspend our contract with you

We may terminate or suspend our contact with you at any time if:

• If we end our contract with you in these circumstances, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking your contract.
• We may also have to suspend the supply of a product for technical reasons or comply with applicable law. We will aim to contact you in advance in these circumstances, but this will not always be possible. You may contact us to end your contract for a product if we suspend it or tell you we will suspend it in each case for more than 14 days, and we will refund any sums you have paid in each case advance for the product.
  • You do not make payment when due;
  • You do not, within a reasonable time, allow us to deliver or otherwise supply the products to you;
  • You do not, within a reasonable time, provide us with the information we need to carry out our obligations under the contract; or
  • You become, or in our reasonable opinion are likely to become, insolvent.

Effect of Termination

The parties’ accrued rights, remedies, obligations, and liabilities as at expiry or termination shall be unaffected. The provisions of the contract expressed to survive, together with those which are intended to survive termination, shall survive the termination of the contract.

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Privacy Policy

Who we are

Ark (“Ark”, “we”, “us” or “our”) is committed to protecting your privacy rights under the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

This Statement sets out the basis on which any personal information or personal data that Ark collects from you, or that you provide to Ark, will be processed by us in accordance with applicable Ark company policy.

We encourage you to carefully read the following to understand the way we handle your personal information.

Amendments and updates to this Statement may be made from time-to-time. Any revisions will be posted on this page, so you will always be aware of what personal information we collect and how we use that personal information. Please review this page regularly so that you are aware of any changes.

Our website address is: http://academy.thearkhq.com.

What data do we collect?

We collect the following information from users of the eLearning Platform:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); courses and lessons you viewed or completed; quiz completion, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How do we use cookies?

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What about embedded content from other websites?

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with?

We will share your data with:

• Your management team. Data will include user’s course progression reports, certificates, course feedback, and other related data.
• With authorised third parties, i.e. subcontractors and support staff. Data will be used for the ongoing development of the eLearning Platform, including customer account creation, troubleshooting and bug fixing, deployment, and support to users.
• If we intend to transfer personal data to a recipient in any third country or international organisation, this will be done in line with the requirements of the GDPR.

How long will we retain your data?

For registered users, we will store their personal information in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep your personal information for a length of time appropriate to our business needs, generally up to the end of a calendar year. In certain cases, this may be longer. At that point, your data will be deleted from our systems if it is no longer needed, or earlier when you inform us that you wish all your data to be deleted.

What are your rights?

You have a number of rights in relation to your personal data. These rights include the right to:

• Request information regarding the personal data that we hold about you and the source(s) of that information. You can request a copy of any personal data we hold about you;
• Request that we rectify without undue delay any inaccuracies about the personal data we hold;
• In some circumstances, request the erasure of your personal data or object to the processing of your data;
• Obtain restriction of processing in some circumstances;
• Object to any processing;
• In some circumstances, request that your personal data be transferred to you or a new provider if the data is processed automatically;
• If we are processing any data for which you have given consent, you may withdraw consent to processing your personal data. This will not affect the processing already carried out with your consent;
• Lodge a complaint with a supervisory authority. In Ireland, this is the Office of the Data Protection Commissioner;

Any enquiries regarding the above rights or if you wish to exercise any of these rights or any other rights provided for in this Statement please contact our Data Protection Coordinator.

How to contact us

For general queries and requests of any kind, please contact us here.

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