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The product’s price (which may or may not include VAT) will be the price indicated on our site when you place your order through our website. We take care to ensure that the product’s price advised to you is correct, but it is always possible that errors may occur. If the product’s correct price at your order date is higher than the price listed on our website, we will contact you for your instructions before we accept your order. Payment is due in full at the point you place your order. If we cannot accept your order, we will refund you via your original payment method.
The cost of delivery will be as displayed on our website. Digital content will be made available on acceptance of your order. Where the product is a service, we will begin delivery of the service on the date stated during the order process.
All Ark Innovative Technologies & Services Limited training courses, including all those for which we act as booking agents for third-party training providers, are subject to the terms and conditions set out below and, by booking a training course or a third-party training course through us, our customers (‘you’) accept these terms and conditions.
You may cancel your booking without penalty, providing written notice within 7 days of originally booking the course. No refunds will be given if course participants fail to attend/complete a course for which you have booked.
Delegates may in certain circumstances, be transferred from one course to another, or alternative delegates may be substituted for those already booked on a course.
Ark (and its selected training partners) reserves the right to cancel training courses. To the fullest extent permitted by law, Ark will not be liable to you in contract, tort, negligence or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you as a direct, indirect, special or consequential nature arising from such cancellation.
Those booking the course are responsible for ensuring that the backgrounds of your delegates are suitable for the training course(s) that they are attending. Ark will not be liable for any refund if delegates decide that the course material is inappropriate for them or where they are unable to participate fully for any reason. In no circumstances will Ark be liable to refund course fees.
All copyright and other intellectual property rights in or relating to any course materials provided or made available in connection with the course are and remain the sole property of Ark and/or its third-party providers. Course materials may not be used, copied, reproduced, stored in a retrieval system, distributed or transmitted in whole or in part, or in any form or by any means, whether electronically, mechanically or otherwise, or translated into any language, without the prior written permission of Ark and/or its third-party providers.
We may terminate or suspend our contact with you at any time if:
The parties’ accrued rights, remedies, obligations, and liabilities as at expiry or termination shall be unaffected. The provisions of the contract expressed to survive, together with those which are intended to survive termination, shall survive the termination of the contract.
Ark (“Ark”, “we”, “us” or “our”) is committed to protecting your privacy rights under the General Data Protection Regulation (GDPR) and other applicable privacy legislation.
This Statement sets out the basis on which any personal information or personal data that Ark collects from you, or that you provide to Ark, will be processed by us in accordance with applicable Ark company policy.
We encourage you to carefully read the following to understand the way we handle your personal information.
Amendments and updates to this Statement may be made from time-to-time. Any revisions will be posted on this page, so you will always be aware of what personal information we collect and how we use that personal information. Please review this page regularly so that you are aware of any changes.
Our website address is: http://academy.thearkhq.com.
We collect the following information from users of the eLearning Platform:
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We will share your data with:
For registered users, we will store their personal information in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We keep your personal information for a length of time appropriate to our business needs, generally up to the end of a calendar year. In certain cases, this may be longer. At that point, your data will be deleted from our systems if it is no longer needed, or earlier when you inform us that you wish all your data to be deleted.
You have a number of rights in relation to your personal data. These rights include the right to:
Any enquiries regarding the above rights or if you wish to exercise any of these rights or any other rights provided for in this Statement please contact our Data Protection Coordinator.
For general queries and requests of any kind, please contact us here.